To be eligible, you need to be under 65 years old, be an Australian citizen, permanent resident, or hold a Protected Special Category Visa, and have a disability that significantly impacts your daily activities. Contact us for assistance in determining your eligibility.

The first step is to check your eligibility. Next, gather supporting documentation of your disability, complete the Access Request Form, and have a health professional complete the necessary sections. You can find detailed steps on our website under "NDIS: How It Works."

We offer a comprehensive range of services including personal care, community access, therapeutic support (such as physical, occupational, and speech therapy), support coordination, assistive technology, home modification, interpreting and translation, and more.

You can book services through our online platform, contact us by phone, or visit us in person. Our website also offers a convenient “Find Support Near You” section for seamless booking.

Once you're accepted as an NDIS participant, the NDIA will work with you to create your first plan. This will outline your supports and funding to suit your individual needs. We can assist by attending the initial meeting with you to ensure your plan reflects your goals and requirements.

Yes, you may have a support person attend your initial planning meeting. Our team is here to help and can accompany you to advocate for your needs. Contact us to arrange a support person.

Support coordination is a service that helps you organize and use your NDIS plan effectively. We offer support coordination to help you find providers, manage your supports, and connect with the services you need.

Your NDIS plan includes funding for reasonable and necessary supports. We can help you understand your budget and allocate funds to different services. Our plan management services ensure that you stay on top of your funding and spending.

NDIS plans are flexible and can be reviewed. If your circumstances change or you feel your current supports aren't meeting your needs, we can guide you through requesting a plan review to update your funding and services.

Yes, we provide plan management services to help you manage your NDIS budget, track spending, and handle provider payments, so you can focus on achieving your goals.

We prioritize hiring highly skilled and experienced professionals. Our team is fully vetted, trained, and qualified, with specialized experience to provide high-quality support. Learn more about our team’s qualifications on our website.

During your initial consultation, we’ll help you identify your needs and goals. Based on this, we’ll recommend services that align with your plan and personal aspirations.

Yes, you have the right to choose and change providers at any time. We believe in offering the best support experience, but if you wish to change, we can assist in transitioning your services smoothly.

This depends on your specific NDIS plan and budget. We offer flexible scheduling and can customize services to fit your availability and funding allocations.

Our in-person services are available Nation wide. For more details on whether we service your area, please check our website or contact us directly.

Yes, we offer interpreting and translation services to ensure that all participants can access our supports comfortably. Our team includes multilingual staff to assist with communication needs.

Absolutely. We encourage the involvement of family members or caregivers in the support process, and we can tailor services to include them in planning and decision-making.

For urgent support, contact us directly. We prioritize ensuring that participants receive prompt assistance when needed, and we have dedicated staff for immediate response.

We value your feedback to improve our services. You can provide feedback or file a complaint by contacting us via phone, email, or through the feedback form on our website. Your concerns are taken seriously, and we strive for quick and effective resolutions.

The NDIS covers a wide range of supports that help participants achieve their goals, including personal care, community participation, transport, assistive technology, home modifications, therapy services, and employment support. The specific supports depend on individual needs and goals outlined in your NDIS plan.

To prepare for your first planning meeting, consider your current daily activities, what support you need, your long-term goals, and any existing reports or assessments you may have. We recommend writing down your questions and gathering documents such as medical reports and support letters.

The NDIS approval process typically takes up to 21 days from when the NDIA receives a completed Access Request Form and all necessary supporting documentation. However, the timeframe may vary depending on the complexity of your case.

A Local Area Coordinator (LAC) helps you understand and navigate the NDIS, creates your plan, and connects you with community services. A support coordinator is funded in your NDIS plan and assists you with implementing your plan, finding providers, and managing your supports. We provide support coordination to ensure you get the most out of your plan.

If your application is rejected, you can request a review of the decision within 3 months. We can help guide you through the review process, assist in gathering additional evidence, and support you in preparing your case to strengthen your application.

You can check your NDIS plan budget and track your spending through the myplace portal on the NDIS website. Additionally, if you use our plan management services, we provide regular updates and budget tracking to help you manage your funds effectively.

Yes, NDIS funding can be used for therapy services that are deemed reasonable and necessary. This may include physical therapy, occupational therapy, speech therapy, and psychological support. We offer a variety of therapy services tailored to your individual needs.

‘Reasonable and necessary supports’ are those that help you pursue your goals, participate in daily activities, and increase your independence. These supports must be related to your disability, represent value for money, and be effective and beneficial for your needs. The NDIA assesses this on a case-by-case basis.

Choosing the right NDIS provider involves considering the provider’s experience, range of services, and reviews from other participants. Ensure the provider is registered with the NDIS, offers quality services, and aligns with your needs and preferences. We pride ourselves on being a trusted provider with high-quality, personalized support services.

An NDIS plan review is an opportunity to assess your current plan and see if it still meets your needs. During a review, you can request adjustments to your funding, add new supports, or change providers. We can assist in preparing for your plan review and provide supporting documentation to advocate for your needs.

Yes, you can switch NDIS providers at any time if you’re not satisfied with your current service. Before making the switch, review any agreements or notice periods with your current provider. Our team can guide you through the process and ensure a smooth transition to our services.

A participant statement is part of your NDIS plan where you share your personal story, including your goals, daily activities, and how your disability affects you. It’s important because it helps the NDIA understand your needs and tailor your plan to support you effectively.

In an NDIS planning meeting, you will discuss your goals, current supports, daily routines, and any challenges you face. This helps the planner or LAC create a plan that suits your needs. You can bring a support person or advocate to assist you during the meeting.

If your circumstances change (e.g., a new diagnosis, change in living situation), you can request a plan reassessment by contacting the NDIA. We can assist with gathering new documentation and supporting you through the reassessment process.

• Plan-managed: A plan manager (like us) helps manage your funding, pay invoices, and keep track of spending.
• Self-managed: You or a nominee manage your funds and pay for supports directly.
• NDIA-managed: The NDIA handles the payment of providers and ensures they are NDIS-registered.
  Choosing plan management offers flexibility with less administrative burden while maintaining choice and control over your providers.

In some cases, family members can be paid to provide NDIS supports, but it must be approved by the NDIA and deemed necessary. This is more common in situations where no other suitable supports are available. We can help you understand these guidelines and explore alternative support options if needed.

Informal supports are unpaid supports provided by family, friends, or community networks. While informal supports are considered by the NDIA, they don’t replace funded supports in your plan. The NDIA looks at how funded supports can complement informal ones to meet your goals.

Early intervention refers to providing support as early as possible to reduce the long-term impact of a disability or developmental delay. This is available for children and adults who meet certain criteria and aims to improve outcomes by addressing needs early on.

Yes, if you have plan-managed or self-managed funding, you can hire support staff who are not registered with the NDIS, provided the supports are reasonable, necessary, and within the budget. We can assist with managing payments and ensuring compliance.

If you’re unhappy with an NDIS decision, you can request an internal review within 3 months of receiving the decision. If the outcome is still not satisfactory, you may seek external review through the Administrative Appeals Tribunal (AAT). We offer support in understanding your options and preparing for a review.

If your NDIS funding runs out before the end of your plan, you can request an early plan reassessment. This ensures you don’t go without necessary supports. Contact the NDIA or your plan manager to start this process. We can assist with tracking your funding and advising when to request a reassessment.

Typically, NDIS plans are reviewed annually, but review frequency can vary based on individual needs. You can also request a review if your circumstances change or if you believe your current plan is no longer meeting your needs.

Yes, NDIS funding can cover home modifications if they are deemed necessary for your safety and independence. These modifications must be supported by an assessment from an occupational therapist. We can help you coordinate these assessments and navigate the approval process.

The NDIS funds a range of assistive technology, from basic items like shower chairs to more complex devices such as wheelchairs or communication aids. The type of technology funded depends on your individual needs and goals outlined in your plan.

Yes, medical evidence is crucial for your NDIS application. This evidence should demonstrate your disability, how it impacts your life, and why you need specific supports. We can guide you in collecting and organizing this documentation.

A Local Area Coordinator (LAC) is someone who helps participants understand and access the NDIS. They can assist with plan development, connecting you to community services, and ensuring your plan aligns with your goals. LACs are an important resource for ongoing support.

Effective use of NDIS funds involves regular tracking of your spending, understanding your plan budget, and ensuring your supports align with your goals. We provide plan management services that help you monitor expenses, pay invoices, and stay informed of your budget balance.

Respite care provides short-term breaks for both participants and their carers. It can be included in an NDIS plan if it’s deemed necessary to maintain your well-being and support network. Respite care can range from a few hours to overnight stays, depending on individual needs.

An NDIS plan nominee is someone appointed to make decisions on behalf of a participant who may need support in managing their plan. This is useful when a participant is unable to make decisions independently due to their disability. You can choose a trusted family member, friend, or support worker to act as your nominee.

Yes, you can choose to self-manage your NDIS plan, giving you full control over how your funds are used. Self-management requires careful tracking of spending and submitting payment requests. We can provide guidance or training on how to effectively self-manage your plan.

Core supports help you with daily activities and essential needs, while capacity-building supports aim to develop your skills and independence over time. Both types of supports can be funded through your NDIS plan, depending on your goals.

Yes, NDIS funding can be used for activities that promote social and community participation, such as joining a club, attending workshops, or taking part in recreational activities. These activities must align with the goals outlined in your plan.

If your circumstances change significantly during your plan period (e.g., change in health status, living situation, or support needs), you can request an unscheduled plan review to adjust your supports accordingly. We can help facilitate this process to ensure your plan stays relevant.

Yes, NDIS plans can include funding for transport assistance if you need help getting to work, school, or community activities. This can cover the cost of taxis, rideshares, or public transport, depending on your plan and needs.

While the NDIS primarily focuses on the participant, it recognizes the important role of families and carers. The plan may include supports such as respite care and training programs for carers to ensure they have the resources needed to continue their vital role.

You can track your NDIS funding and spending through the myplace portal on the NDIS website. This portal allows you to view your plan details, submit payment requests, and manage your budget. We can provide assistance if you need help navigating the portal.

Yes, the NDIS can fund supports for job training and employment assistance if it aligns with your goals and is included in your plan. This may involve job coaching, skill-building programs, or support in accessing work experience opportunities.

The NDIS covers a wide range of therapeutic supports, such as physiotherapy, occupational therapy, speech therapy, and psychological services. The therapies must be directly related to your disability and aim to improve your functional capacity and quality of life.

The NDIS Quality and Safeguards Commission regulates service providers to ensure they meet quality standards and uphold participants' rights. When choosing a provider, make sure they are registered with the NDIS for additional assurance. We work only with trusted, compliant providers.

Yes, you can use NDIS funding for educational courses if they contribute to building your skills and are aligned with your goals in the plan. For instance, courses that support independence, daily living skills, or job training may be covered

Yes, the NDIS provides support for children aged 0–6 years through the Early Childhood Early Intervention (ECEI) approach. This ensures that young children with developmental delays or disabilities receive the appropriate support as early as possible to improve their outcomes.

If you move to a different state or region, your NDIS plan will still be valid. However, you will need to notify the NDIA and update your plan to reflect any changes in your living arrangements or support needs. We can assist with transitioning your services and connecting you to providers in your new location.

The NDIS is specifically designed to provide funding and support for individuals with permanent disabilities, focusing on their needs and goals. Other government programs may offer general support services or financial assistance but may not provide the tailored disability-specific supports that the NDIS offers.

Yes, you can request a change to your NDIS plan if your needs change significantly or if you believe the current plan isn’t meeting your goals. This can be done through a review process, where the NDIA will assess your request and determine if changes are warranted.

When choosing service providers, consider factors like their experience, qualifications, and feedback from other participants. You can also check if they are registered with the NDIS. We can assist you in finding providers that align with your specific needs and preferences.

Yes, individuals with multiple disabilities can access NDIS funding, provided that their disabilities have a significant impact on their daily living and that the supports requested are deemed reasonable and necessary. Your plan can be tailored to address all of your specific needs.

If you don’t qualify for the NDIS, there may be other support services available through local health services, community organizations, or state government programs. We can help you explore alternative resources and services to meet your support needs.

The NDIS aims to process applications and provide funding as quickly as possible. However, there may be delays due to high demand. If you find yourself waiting for approval, we can offer guidance and support to help you navigate the process during this time.

Yes, the NDIS can fund supports for daily living tasks such as personal care, meal preparation, and household tasks if they help you live independently and are included in your plan. These supports are tailored to meet your individual needs and circumstances.

While a formal diagnosis can be helpful in supporting your application, it is not always necessary. If you have functional impairment or significant challenges due to your condition, you may still qualify for the NDIS. We can assist you in providing the evidence needed for your application.

Yes, individuals with psychosocial disabilities can access NDIS funding for mental health supports, provided they meet the eligibility criteria. This may include therapy, support groups, or other services that assist with daily living and improving mental well-being.

Generally, NDIS-funded services are covered under your plan, but some providers may charge additional fees for certain services. It's important to clarify any potential out-of-pocket expenses with your chosen providers to understand what is included in your funding.

If you feel your NDIS funding is insufficient, you can request a plan review. During the review, you can provide evidence and explain why additional funding is necessary to meet your support needs and achieve your goals.

If you have an emergency and require immediate support, contact your current service providers for assistance. If you are in crisis, reach out to local emergency services or mental health crisis support services for urgent help.

NDIS participants can be aged between 0 and 65 years old when applying. Children under 7 may be eligible for early intervention supports through the NDIS, while individuals over 65 may be better suited to aged care services.

You can only have one NDIS plan at a time. However, if your circumstances change significantly, you can request a review of your current plan to accommodate your new needs.

Family members can play a significant role in supporting your NDIS journey. They can help provide input during planning meetings, assist with the implementation of supports, and help you achieve your goals. Family involvement can be beneficial, especially in navigating the NDIS system